Check out Zendesk which was launched today!

Zendesk provides its clients with a modern IT help desk system in a hosted environment.

In many ways a help desk system is the ERP system of the IT organization. It encourages and enforces well defined registration and processing of the data that makes the foundation for resource usage, -prioritization, and -strategy of the IT organization. The help desk constitutes the central hub for a company’s IT Service Management (ITSM) strategy, which centers on the customer’s perspective of IT’s contribution to the business.

Zendesk clients are IT organizations that embraces agile methods to service their customers. IT organizations that are focused on executing strategic and tactical objects of their businesses, rather than scraping together a large application portfolio and building up a massive team to serve it all.

Zendesk is co-founded by good friends Mikkel Svane (left) and Alexander Aghassipour.

Technorati Tags:
zendesk, alexanderaghassipour, mikkelsvane